Booking Policy 

Our online booking system is the easiest way to book your treatments with us. This software allows you to search treatments, preferred therapists and our availability – This service is available 24/7 so you have easy access to our diary around the clock.

You can also make your appointment by calling the salon on 07521 911 018 or 01634 926204. Please be aware that if we are currently serving a client or the spa is closed, we may not be able to take your call. If you leave a short message and your contact details we will respond as soon as possible. 

Once you have made an appointment you will receive a confirmation email/text with the treatment booked along with the date, time and therapist your treatment is with.

Reminders will be sent out 48 hours before your appointment via text and email. 

Card Confirmation

All bookings online or over the phone require card confirmation. This will confirm your appointment. If you fail to show up to your appointment, the full amount will be charged to that card. If you give less than 48 hours’ notice to cancel or change your appointment you will be charged 50% of your treatment cost.

For appointments booked over the telephone, you will be sent a payment link to pay the deposit and secure your appointment.

Appointment Time 

We ask all clients to arrive on time for their appointments. Consultation forms will be emailed to you to complete prior to your arrival and this will ensure that we can start your treatment promptly.

Late Arrivals

We will always try our best to accommodate our clients however this is not always possible without impacting subsequent clients if you are running late for your appointment.

If you are more than 10 minutes late for your appointment it may not be possible to carry out the treatment in full, you will still be charged for the full cost of your treatment.

Cancellation Policy 

If you are unable to attend your appointment it can be rescheduled or cancelled via the booking site (if over 48 hours’ notice) or by phoning 07521 911 018.

By giving us more notice of this, we have a chance to refill your appointment with clients on our waiting list.

Our cancellation charges are as follows 
     •  Cancellation/Rescheduled appointment up to 48hours before appointment – no charge 
     •  Cancellation/Rescheduled appointment less than 48 hours – 50% charge 
     •  Cancellation/No Show  – 100% charge

Right to Refuse 

We have the right to refuse any individual we feel is unfit for a treatment, this includes but is not limited to;

  • Any individual that appears under the influence of drugs and alcohol. This is in place to protect you as well as our therapists. 

  • Certain treatments also come with what is known as contra-indications, these are conditions that can interfere with the result of treatment. Any medical conditions that are displayed or made aware to us during the consultation as a contra-indication will be explained to you by a therapist why this cannot be carried out. In this instance, the therapist will discuss if there is another treatment suitable.

  • Any individual who displays behaviour that makes any member of the staff feel uncomfortable, disrespected or intimidated. We provide a safe environment for our team and clients and this should be respected.

  • Treatment to a client who is not the required age for that treatment.

Children on the Premises

We are unable to let children stay unattended on our premises for their own safety. 

Age Requirements for Treatments

Certain treatments are not suitable or insured due to the age of the client. Below is a list of treatments that carry strict age restrictions for clients. If we are in any doubt about the client’s age, proof of identity can be asked for.  

Treatment or Service                     Minimum Age of Client 

Intimate Waxing                                      18
Tinting or Lash treatments                    16
Dermaplaning                                          16

Some treatments are permitted for under-16s, but you must ensure you have written permission from a parent or legal guardian before going ahead.  

A parent or responsible adult (eg. carer) must be present during the treatment (in the same treatment room 

The permitted treatments are:   
• Waxing (not intimate waxing).  
• Facials  
• Manicures 
• Pedicures 

Beauty therapists must protect and promote the welfare of under-16s and vulnerable adults.  

We must ensure treatments are safe and appropriate and that the individual wants to have the treatment and/or services.  

Patch Testing

All clients wishing to have tinting treatments, LVL or Brow Lamination must have had a patch test within the last 6 months before treatments.

The patch test needed to be carried out 48 hours before a booked treatment. 

Failing to turn up for your patch test will result in the appointment being cancelled. 

If you have had tinting treatments in other salons, we still require you to have a patch test with us prior to your lash tint, brow tint and lash lift treatment. 

Medical Issues 

If you have any medical issues we need to be aware of these need to be mentioned before the treatment in your consultation with your therapist. 

If you are on medication please make us aware before any treatment is started especially with any body treatments. 

Complaints Procedure 

We strive to give the best treatments and service to all clients, at every appointment.

If you do not feel this was achieved or have suggestions for ways in which we can improve, please contact Vanessa Lawrance at so we can investigate and ensure we improve our service in the future.